If at any stage you have any concerns regarding the conduct of your case, please raise them with Settled, preferably in writing. Please let us know if you would like full details of our complaint procedure.
If we are unable to resolve matters to your satisfaction or you wish to pursue your complaint through other channels, you are entitled to contact the IAA at any time.
Their address is:
The Immigration Advice Authority
21 Bloomsbury Street,
London,
WC1B 3HF
The IAA is the public body, which regulates immigration advice and services within the UK. The IAA may review your file as part of their regulatory role.